Nharaunda
Harare · one estate at a time
The problem

Your estate group chat is not a maintenance system.

It has no ID, no owner and no memory. Nharaunda gives every fault a number, a person to fix it, and a record that does not get lost — so you can prove the work was done.

Example — not a real estate
Estate group · 14 members
Unit 12Anyone else with no water since this morning?
Unit 9Since 6am. I thought it was ZESA but the power came back at eight.
Unit 4The borehole pump was making a noise last week already
— 3 days later —
Unit 12Any update on this?
Same fault, filed here
Open
TCK-0007 · Unit 12
Borehole / water

Pump cut out — no water to units 10–14 since 06:00.

Filed 06:24 · waiting on a provider · visible to the manager
Send me one line Read what it refuses to do
What happens
to one ticket

Four steps, in order, and the order is enforced.

Status is never edited — every change is added to the ticket's history. The trail is the record.

Filed

A resident reports the fault

Category, description, unit — fifteen seconds on a phone, on a bad connection. It gets a number they can quote back to you.

Assigned

You assign a provider from the pool

The right trade comes first in the list — the borehole man for a borehole ticket. A plain rule, not an algorithm.

Resolved

You mark it done

Only after a provider is assigned. The button stays disabled until then.

Reviewed

The resident who filed it rates the work

One review per ticket, from the person who reported it, after it closed. That is why a rating here means something.

The rule everything rests on A ticket cannot be marked resolved without an assigned provider. The rule lives in the database, not the screen — so no one can go around it.

Who it is for

Five people touch a ticket. Two of them pay.

The service desk is free on every plan — filing, assigning, closing and reading the trail never cost anything. What the paid plans add is on the pricing page.

Committee or managing agent
Assigns the provider, closes the ticket, answers for it at the AGM.
Pays · $30 an estate a month
$45 if you run several
Landlord with units here
Tracks their own units, tenants, leases and faults.
Pays · from $3 a property a month
Owner living abroad
What broke, who fixed it, how long it took — without chasing anybody.
Free · no charge of their own
Resident or tenant
Reports the fault and rates the work afterwards.
Free · on every plan
Service provider
The plumber, electrician or borehole crew. Gets the job, and a record of the work done.
Free · no cut of the job

The two who pay read it differently.

If you manage the estate

You can prove what happened.

Every complaint has a number, a time and a name on it. When an owner asks what happened in March, you send the trail.

The board opens on the tickets ignored longest — the gate motor "getting looked at" since the last AGM.

If you own the property

You get to stop guessing.

You see what broke. Who fixed it. How long it took. And which providers keep getting called back for the same fault.

A tenant who leaves over a geyser nobody fixed costs you more than every repair on this list.

Residents never sign themselves up — they come in through their estate. A provider only sees their contact details after being assigned to their ticket.

A sixth reader is coming: the person deciding whether to move in or buy here. One day they will pay for the true answer to "how is this place run?" — but only after estates choose to publish their own record, and never as a ranking anyone can buy. The records come first. That revenue waits its turn.

What it will
never do

Things we will not build.

Each one would make this easier to sell and harder to trust. They are written down so they cannot quietly change.

  • No
    Paid placement or promoted providers The moment a good rating can be bought, every rating is worthless.
  • No
    Paying to hide a bad review Reviews cannot be deleted. Corrections get added; nothing is erased.
  • No
    Scoring or rating tenants A review is about a job. A tenant score is a judgement about a person. We will not build it.
  • No
    Holding your money No deposits, no escrow, no cut of a repair. Nothing you or your tenants pay ever sits with us.
  • No
    Selling the record to banks or insurers "We do not share personal data" is a promise the code is checked against — not marketing copy. The record exists for the people in it.
  • No
    Streaks, badges or notifications to pull you back You should open this when something is broken and close it when it is fixed.
  • No
    An algorithm deciding who gets the work The provider list follows a rule you can read in one sentence. A person assigns the job.
Where this is
today

Be the first estate, and set the price.

Zero estates are using this. You would be the first.

I would rather tell you now than have you find out in month two.

Built
The full loop — file, assign, resolve, review — plus the provider directory, job board, announcements, the owner's read-only view, the month-end report and offline filing.
Running
Deployed and monitored. When it goes down, I get an email before you do.
Not yet
A real estate, real providers, and the legal review that has to finish before anyone's personal details go near it.

The first estate sets the real price. The figures above are a proposal, not a bill.

What started it

This started in my own building.

I live in a cluster home in Harare. When our borehole pump cut out, I posted in the estate group and waited. The message scrolled away under three days of other messages.

Nobody could say who was fixing it or when. I did not want a better group chat. I wanted the fault to have a number and a name on it, so it could not be forgotten.

Start here
Awaiting reply

Send me one line.

Your estate's name, and what broke last month.

I will reply with what your board would have looked like — the ticket, who it would have gone to, how long it sat. Worst case, you have lost one message.

There is no signup form on purpose. Estates come on one at a time, through a conversation.

info@aitherlabs.africa Harare, Zimbabwe