For the landlord
One property or several units; no committee, no managing agent.
You are the manager in the product — your property, your units, your tenants, one account.
Your tenant reports the problem themselves, on their phone, in fifteen seconds. You see it immediately. You cannot file on their behalf — deliberately. The record shows who reported what and when. That is what makes it worth keeping.
You assign your own people. The plumber you always call is in your list because you put him there. When you vouch for him, the product says exactly that: vouched for by you, not guaranteed by anyone.
A complaint cannot be marked resolved until someone was assigned. The tenant rates the finished work, once, on their own card.
One-off and building work: post a job — borehole drilling, boundary wall, construction trades. Take bids from providers and award one. Bidding locks the moment you award. This works for the stand you just bought, before any tenant exists.
The $40 window that loses a paying tenant
The small thing that never got fixed is why good tenants leave. Now it is reported, assigned, resolved in N days and rated, on a record that does not fade or get deleted.
Money: none
No rent collection, no payments, no deposits — the product records work, never money. Rent stays between you and your tenant, exactly as now.
At month end
Your ledger, live — what was reported in each unit, who fixed it, how long it took, how it was rated. And the month prints itself: one page per property, for any month.
What it costs
The service desk is free, for every estate, forever. The landlord layer above it — who lives in which unit, lease terms, tenant history — is the Core line: $3 per property per month, on the pricing page, falling with volume. You ask for it from inside your account; nothing you click activates a paid tier.
There is no self-serve signup, deliberately. We set your property up with you, then walk each tenant in on their own phone.