For the resident
If your estate keeps its maintenance record here, this is what that means for you.
You cannot sign yourself up, and that is deliberate. Your estate manager sets up your account, and you sign in on your own phone with them standing there. Nharaunda is not something you join — it is the register your estate already decided to keep.
Reporting something takes about fifteen seconds: what it is, where it is. It gets a number and a date, and it goes on your manager's board where they can see it.
You can see what happened. Every complaint carries its own trail — filed, assigned, resolved, each with a date and a name. Open it whenever you want to know where something stands.
The record is yours and it cannot be rewritten. Not by your manager, not by the provider, not by us. That is the point of keeping it.
When the work is done, you rate it — once, on your own card. That rating is what builds the estate's picture of who actually turns up.
Your phone number
It is collected so your assigned service provider can reach you. It stays hidden from every provider until one is actually assigned to your complaint. You can ask for a copy of your data at any time. If you leave the estate, your personal details can be erased — the work record stays, anonymous.
What it never does
It does not collect rent or hold money. It does not score you, rate you, or carry any judgment about you between estates. It records what was reported and what was done — nothing else about you.
If your estate does not use Nharaunda yet and you think it should, the person to talk to is your manager or committee — the estate decides, not the resident.